Number Masking allows to connect customers with agents, delivery personnel and cab drivers without revealing personal phone numbers.
Phone Number Masking are used to hide participant phone numbers in a multiple parties conversation. In number masking, user will call using third party communication api's that allow them to override their actual phone-number with virtual phone number.
Many businesses are using number masking to protect their customer privacy. Below are few use-cases where masked phone number is being used:
There are multiple companies who have built Masked Numbers Use case on Vibconnect and there are multiple strategies that one could use to optimise the number of phone-numbers to use and for association ( permanent or temporary ) of phone numbers to a customer-vendor relation.
# | Customer | Masking-Number | Vendor |
---|---|---|---|
1 | A | XXX | E |
2 | B | XXX | F |
curl -X POST \
"https://api.Vibconnect.com/v1/Account/AUTH_ID/Call" \
-u "AUTH_ID:AUTH_TOKEN" \
-H "Content-Type: application/json" \
-d '{
"to": "+E",
"from": "+xxx",
"answer_method": "GET",
"answer_url": "https://raw.githubusercontent.com/Vibconnect/public/master/dial.xml"
}'
Your answer_url should return response like this:
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Dial callerId="+xxx">
<Number>+B</Number>
</Dial>
</Response>
Want to learn more about number masking? Talk to Sales , and we'll be happy to talk you through how anonymous calling can help your businesses.